What people say about you sells (or scares off)
Before buying, your customers search for you on Google and read your reviews. We monitor your reputation, get real reviews and respond fast, even when something goes wrong.
Your reputation doesn't manage itself
A one-star review left unanswered, a negative comment sitting there for months, or simply not having enough reviews: all of it makes a potential customer choose your competitor before they even get to know you.
We set up a system to get genuine reviews, respond to all of them (good and bad) with the right tone, and catch mentions of your brand online before they turn into a problem.
- ✓ Monitoring reviews and mentions on Google, social media and directories.
- ✓ A strategy to get more genuine positive reviews from real customers.
- ✓ Professional responses to negative reviews and one-off crisis management.
- ✓ Regular reports on your reputation versus your competitors.
How we look after your online image
An ongoing process, not a one-off campaign: reputation is looked after month by month.
Reputation audit
We review what's being said about you on Google, social media and directories, and how you compare to your competitors.
Getting reviews
We set up a system to ask real customers for reviews at the right moment.
Response & protocol
We respond to every review with the right tone and act fast on negative comments or crises.
Tracking
Regular reports on how you're doing, with alerts if something needs immediate attention.
For bigger problems, there's Olvidum
Managing reviews and mentions solves most cases, but not all of them. An old news story, a fake profile or defamatory content about your business can't be fixed by replying to it: it has to be removed through legal channels. That's what Olvidum is for, our specialist right-to-be-forgotten and content removal service, with evidence certified by a court-appointed IT expert.
Frequently asked questions
What happens if someone leaves me an unfair negative review?
We respond with the right tone and, if the review breaches the platform's rules, we assess whether it makes sense to request its removal; either way, what matters is that whoever reads it sees you respond professionally, not that you ignore the problem.
How do you get more reviews without it seeming forced?
We set up a system to ask real customers for reviews at the right moment (just after a good experience), never fake or bought reviews, which can also get you penalised by Google.
Do you only monitor Google, or social media too?
We monitor reviews and mentions on Google, social media and directories, not just one channel, to get a complete picture of what's being said about your brand.
What do you do if a reputation crisis arises?
We act quickly with a response protocol for negative comments or one-off crises, and we alert you immediately if something appears that requires urgent attention.
How do I know if my reputation is improving?
You receive regular reports showing your progress and how you compare with your competitors, not just day-to-day management with no measurement.
What if the problem isn't a review, but something more serious?
An old news story, a fake profile or defamatory content can't be fixed by replying: its removal has to be requested through legal channels. For those cases we have Olvidum, our service specialising in the right to be forgotten and the removal of content from the internet.
How much does online reputation management cost?
It depends on how many platforms need monitoring and the review strategy required, so there's no single rate: request your free reputation audit and we'll tell you how your customers see you.
How do I get started?
Request your free online reputation audit. We'll tell you how your customers see you and what to improve, with no commitment.